Vema Projects · Belgium
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Support

Support for VeMatics systems.

Tell us which system you are using and what is happening. A photo or screenshot often helps us identify the issue faster.

01

Existing installation?

Start with the model name. It is the fastest way for us to identify the system and understand what is installed at the site.

Current systems
  • CP110
    Compact cashless
  • CP200
    Touchscreen cashless
  • CP460
    Flexible cash & cashless
  • CP510
    Robust premium system
  • CP600
    Car wash payment & control
  • TikWash
    Mobile payment
  • VemaCard
    Card & account payment
  • TK310
    Token dispensing
  • Easy SunManager
    Payment & control for staffed and unattended sun studios
Legacy systems
  • CP100

    Compact cashless station. Replaced by the CP110.

  • CP450

    Cash and cashless station. Replaced by the CP460.

  • CP500

    Central laundromat payment station. Replaced by the CP510.

  • TK301

    Token dispenser. Replaced by the TK310.

  • TK101

    Token dispenser.

  • Easy WashManager

    Laundromat management system.

These systems are not part of the current product range. Support remains available where applicable.

Apps and software
02

Need help?

Three steps, in the order that gets to an answer fastest.

  • 01
    Identify the system

    Note the model name, and whether the site runs one station or several.

  • 02
    Describe what happens

    What the system does instead of what you expected, when it started, and whether it affects one machine or the whole site.

  • 03
    Send it to us

    Use the contact form, or call us directly. Either reaches the people who build and install these systems.

03

What to include when contacting us

None of this is required. Each one removes a round of questions before we can help.

  • The model

    CP460, TikWash, Easy SunManager — whichever system it is.

  • The site

    Which location, if you run more than one.

  • What is happening

    A short description: what you expected, what happened instead, and when it started.

  • A photo or screenshot

    A picture of the screen, the message or the unit often identifies the issue faster than a description.

04

Legacy systems

These systems are not part of the current product range. Support remains available where applicable. Existing CP500 installations are managed with the VeMatics operator app, which is listed on the downloads page.

The VeMatics operator app
Contact

Tell us what you are seeing.

Send us the model, the site and a short description of the problem. A photo or screenshot often helps us identify the issue faster.

Contact supportCall 09 336 72 36